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Junior Functional Support Manager
SCLEN.AI
Functional Support Manager – Junior Level (JL) – FSMJL. Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests. Ensure...
Junior Functional Support Manager
Updated 1 hour agoCompany & Location
SCLEN.AI
in
About this role
About the Company
SCLEN.AI is a technology-focused company dedicated to enhancing customer support through innovative solutions.
Key Highlights
- ✓ Focus on improving customer satisfaction (CSAT) and net promoter scores (NPS).
- ✓ Opportunity to build and manage a knowledge base for common issues.
- ✓ Monitor service levels and ensure compliance with service level agreements (SLAs).
- ✓ Ideal for entry-level professionals seeking growth in support management.
💡 Honest Take: This role is suitable for recent graduates or those looking to start their career in support management, but it may lack higher-level strategic responsibilities.
We may receive a referral fee when you apply through our links.
Quick Info
- Company
- SCLEN.AI
- Location
- in
We may receive a referral fee when you apply through our links.
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