Front Desk Receptionist

Job Title: Front Desk Receptionist (Hospitality) Location: Randburg, Johannesburg Employment Type: Full-Time About the Role We are looking for a professional and customer-focused Front Desk / Reception Officer to manage guest relations, reservations and front-of-house operations. The ideal candidate must be comfortable using booking platforms and provide exceptional service to all guests and ensuring a seamless guest experience from the initial enquiry to arrival. Minimum Requirements 3+ years of front desk experience (hospitality or related industry) Must reside in or near Randburg Must be proficient in using NightsBridge, Booking.com or similar booking systems Strong communication and customer service skills Willingness to work late shifts and weekends as required Professional appearance and fluent in English (additional languages an advantage) Attention to detail and accuracy under pressure Ability to work independently and as part of a team Organised, professional and guest-focused Key Responsibilities Manage check-ins, check-outs and guest enquiries Operate booking platforms (NightsBridge, Booking.com, etc.) and update reservations Handle payments, invoices and guest accounts Respond to phone calls, emails, walk-ins and online booking queries Coordinate with housekeeping and management on guest needs Maintain a welcoming and professional front desk environment Upsell rooms and services where appropriate to maximise revenue Maintain knowledge of room types, rates and special offers Ensure all guest requests and preferences are noted and communicated Respond to guest queries and resolve issues professionally and promptly Generate daily reservation reports as required Remuneration Remuneration and benefits will be discussed during the interview process.