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Junior Functional Support Manager
SCLEN.AI
Functional Support Manager – Junior Level (JL) – FSMJL. Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests. Ensure...
Junior Functional Support Manager
Updated 3 hours agoCompany & Location
SCLEN.AI
Ahmedabad
About this role
About the Company
SCLEN.AI is a technology-focused company aimed at improving customer support through innovative solutions.
Key Highlights
- ✓ Focus on enhancing customer satisfaction and service quality.
- ✓ Opportunity to build and maintain a knowledge base.
- ✓ Involvement in tracking important performance metrics like CSAT and NPS.
- ✓ Ensures timely adherence to service level agreements.
💡 Honest Take: This role may suit those looking to start their career in functional support, though it requires strong organizational skills and the ability to work under pressure.
We may receive a referral fee when you apply through our links.
Quick Info
- Company
- SCLEN.AI
- Location
- Ahmedabad
We may receive a referral fee when you apply through our links.
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